Mobile Laser Tag Virginia Policies

RESERVATIONS AND PAYMENT: A reservation may be requested by clicking the “BOOK NOW” tab and entering the required information, calling us at 804-526-2100, or submitting your information via the “CONTACT US” page . After payment has been received and accepted by Mobile Laser Tag Virginia, you will receive an email stating that your desired timeslot will be reserved.

REFUND, CANCELATION AND POSTPONEMENT POLICY: No refunds will be made once payment has been made. Should your event need to be postponed for reasons other than inclement weather within 14 days of your event Mobile Laser Tag Virginia will make every effort to reschedule your event for a $50.00 postponement fee. Should inclement weather be the reason for postponement, your event will be rescheduled with no fee to a date mutually agreed upon by the customer and Mobile Laser Tag Virginia. If possible, customers are asked to secure a secondary, indoor location in case of bad weather.

PRIVATE POLICY: Mobile Laser Tag Virginia is committed to protecting your privacy. We use the information collected on the site to make booking with Mobile Laser Tag Virginia as simple as possible and to enhance your overall experience. We don’t sell, trade, or rent your personal information to others and your credit card information is not stored in our system.

TRAVEL SURCHARGE: A travel surcharge may be applied for locations in excess of 50 miles from the 23831 zip code.

INDOOR/OUTDOOR: The beauty of Mobile Laser Tag Virginia Laser Tag is that we come to you and setup indoors or outdoors for your scheduled event. Although we can accommodate a space of any size, we recommend a space of at least 50ft x 50ft for maximum enjoyment of up to 16 players.

PLAYING SURFACE: Mobile Laser Tag Virginia requires that clients ensure all playing surfaces are flat, dry, and clear of debris for the safety of all event participants. The best surface is grass, however, harder surfaces ( e.g. tile, concrete, asphalt, etc.) are also playable surfaces for any laser tag event.

BAD WEATHER: There may be occasions when the weather does not cooperate with our scheduled party. Nevertheless, we can have the event in light rain or cold, as long as the ground surface is safe. In the event of bad weather (i.e. moderate to heavy rain, lightning, high winds, snow, ice, or severe cold), we reserve the right to reschedule your event for the safety of clients, guests, the staff, and Mobile Laser Tag Virginia equipment. If this should occur, the event will be rescheduled with no fee to a date mutually agreed upon by the customer and Mobile Laser Tag Virginia. If possible, customers are asked to secure a secondary indoor location in case of bad weather.

ADULT SUPERVISION: Adults are free to join in the fun, but no adult supervision is required! Each party is hosted by a Mobile Laser Tag Virginia Coach whose job is to share expert tips, motivate, and supervise the play. However Mobile Laser Tag Virginia does ask that a parent or responsible parent be on the premises during the party if there are any guests under the age 16 participating in the event.

ALCOHOL/DRUGS: Mobile Laser Tag Virginia may reserve the right to refuse, cancel, or cut short any party or booking when alcohol is being served. The sole objection of this policy is to protect the customers, guests, employees, and Mobile Laser Tag Virginia equipment. Drugs of any sort will not be tolerated at a Mobile Laser Tag Virginia event and any observed use of illegal narcotics will result in the IMMEDIATE termination of the event.

PROPERTY DAMAGE: Mobile Laser Tag Virginia or any of its agents is not responsible for damage to any property resulting from request or permission by client to set up and play laser tag in a specified location. This includes both above and below ground property or equipment damage. Further, Mobile Laser Tag Virginia reserves the right to charge clients credit card for damages to any equipment resulting from willful or careless treatment by client and/or clients guest.

INJURIES/WAIVER OF LIABILITY: Mobile Laser Tag Virginia and its agents assume NO RESPONSIBILITY for any injuries sustained on clients property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host. By remitting payment to confirm the service contract, client acknowledges taking full responsibility for each guest attending the event and agrees to hold Mobile Laser Tag Virginia and its agents faultless of any and all liability in conjunction with the party or event.

INVITATIONS: Mobile Laser Tag Virginia will either send e-vites to the email address provided or email 16 paper invitations to the provided billing address. If it is preferred that invitations come to a different address (email or physical) please convey this information during the reservation process. Invitations will be sent upon receipt of payment.

TIPS: Game Coaches are there to make sure your guest have the best time possible during your Mobile Laser Tag Virginia event. They tutor, inspire, and entertain. Therefore tipping for great service and a wonderful party experience is always appreciated.

BY SUBMITTING PAYMENT YOU AGREE TO THESE TERMS

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